CRM

Customer relationship Management (CRM)

CRM module allows for managing detailed consumer information, managing consumer interaction with the service provider, measurement of consumer satisfaction.

The solution is complaint to Statutory RAPDRP guidelines.

The solution supports workflow based activities and includes the following:

  1. New service Connection management
  2. Existing attribute change management
  3. Complaint management
  4. Customer information system
  5. Disconnection & Reconnection management
  6. User specific report